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● UX UI case study · 2025Tipbox
UX CASE STUDY
A digital platform that lets people tip service workers directly via QR codes. Scan, pick a staff member, tip. No app needed.
- Type
- UX/UI Case Study
- Year
- 2025
- Methods
- Interviews · Personas · Empathy maps
- My role
- UX/UI Designer
- Deliverables
- Wireframes · Style guide · UI
the why
The challenge
PROBLEM
Cashless means tipless
As people stop carrying cash, tipping has become inconvenient and unclear. Customers want to reward good service but have no easy, direct way, and existing digital options pool tips or lack transparency.
SOLUTION
Scan, pick, tip
A simple, contactless way to tip specific staff members using QR codes at service locations. Scan the code, choose the person who served you, and tip in seconds.
01 — talking to real people
Research
Interviews with customers and service workers about how, when and why they tip.
02 — who we designed for
Personas & empathy
03 — structure first
Wireframes
04 — the visual language
Style guide
05 — the polished flows
Final design
User side and restaurant side, in English, Japanese and Chinese.
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